Best Enterprise-Wide BPM Effort Awarded to UCSD
Case Study Overview:
The Auxiliary & Plant Services (A&PS) group at UCSD encompasses a wide-range of business activities, including Facilities Management, Transportation & Parking Services, Imprints (Full Service reprographics and other printing, copying, and scanning services), the Campus Research Machine Shop (a metal fabrication, manufacturing shop), the Early Childhood Education Center (an infant through K child development center), and the Campus Bookstore. Facilities Management (FM) includes all maintenance activity on the UC San Diego campus, as well as all Landscaping and Grounds, Custodial, all Trade Shops, Campus Fleet Operations, the Central Utility Plant, and Special Events Services. In an effort to become more process driven, to understand its processes, and to prioritize future improvement efforts UCSD A&PS undertook the creation of an Enterprise Asset Management (EAM) system. Since more is spent on Facilities Management's (FM) is the largest Maintenance, Repair, and Operations (MRO), A&PS decided to initially focus on their operations and identify opportunities for improvement. The driver for the assessment was spending on materials with a mandate to look at procurement, maintenance processes, and supporting technologies. Their findings highlighted the need for increased collaboration, the benefits of combining redundant processes across A&PS, a lack of resources that drive FM into a reactive maintenance mode, and potential savings to be made by moving from a reactive to a preventative/predictive maintenance culture complemented by an improved training program.